BFSI / Loans / Back Office Ops What Business problem does it solve? Payments for loans are often done through cheque at the acquisitions stage as well as during EMI payment and closure stages. Cheques have become an important part of…
Reducing Costs Without Compromising Customer Satisfaction Using Intelligent Chatbots
BFSI / Loans / Customer Service What Business problem does it solve? 60-70% of calls in loan contact centers are related to inquiries about interest calculations, loan payment date or date changes, and terms-conditions-related questions. There are <20% of calls related…
Reduce borrower churn using advanced Machine learning models
BFSI / Loans / Retention What Business problem does it solve? Customer attrition is a major concern for loan providers and the lack of lead time to address it, compounds the problem. Since loan providers will need a customer to continue…
Increase the profitability of acquisitions offer campaign using behavioural segmentation
BFSI / Loans / Acquisition What Business problem does it solve? Customers with good risk scores are extremely difficult to get as they have multiple offers from various loan providers and customers with bad risk scores bring the risk of NCL…