BFSI / Insurance / Back Office Ops What Business problem does it solve? Insurance is a heavy cheque-related business that involves cheque transactions from customers, hospitals, and banks. This task involves manual effort in both front and back offices, which can…
Cost Reduction Without Sacrificing Customer Satisfaction Through Intelligent Chatbots
BFSI / Insurance / Customer Service What Business problem does it solve? Insurance contact centers face a very different type of call mix compared to other businesses. It often involves the health of family members in dire situations and hence tolerance…