BFSI / Cards / Customer Service What Business problem does it solve? With the rise of social media and customers’ increasing reliance on these platforms, it has become crucial for organizations to monitor customer feedback on social media. According to a…
Increase customer satisfaction & reduce cost using Customer effort score
BFSI / Cards / Customer Service What Business problem does it solve? In customer-centric organizations, customer experience is paramount as it fosters long-term revenue growth through loyalty. These organizations provide various channels, including contact centers, chat, websites, and IVR, for customers…
Increase efficiency of contact centre through call volume prediction
BFSI / Cards / Customer Service What Business problem does it solve? Contact centers are crucial for managing customer interactions and ensuring satisfactory customer service. However, they are cost-intensive operations, making the optimal management of representatives essential for profitability. Two key…
Cost Reduction Without Sacrificing Customer Satisfaction Through Intelligent Chatbots
BFSI / Insurance / Customer Service What Business problem does it solve? Insurance contact centers face a very different type of call mix compared to other businesses. It often involves the health of family members in dire situations and hence tolerance…
Reducing Costs Without Compromising Customer Satisfaction Using Intelligent Chatbots
BFSI / Loans / Customer Service What Business problem does it solve? 60-70% of calls in loan contact centers are related to inquiries about interest calculations, loan payment date or date changes, and terms-conditions-related questions. There are <20% of calls related…
Optimizing multi-channel cost and customer experience through Omni channel contact strategy
BFSI / Cards / Customer Service What Business problem does it solve? Many organizations have maintained call centers as their primary service channel. With the rise of digital technology, they have also introduced digital self-service options due to their lower costs…
Improving customer satisfaction by using advanced speech-to-text conversion
BFSI / Cards / Customer Service What Business problem does it solve? Most organizations operate contact centers to resolve customer queries and record calls for audit purposes. Contact centers have prefixed call reasons to understand the topic of calls. But most…
Improve customer satisfaction for the card business by reducing complaints using advanced analytics
BFSI / Cards / Customer Service What Business problem does it solve? Did you know that every complaint has a revenue or cost implication attached to it? For example a complaint of dispute not having been resolved not only has an…
Increase customer revenue by managing customer sentiment through the contact centre
BFSI / Cards / Customer Service What Business problem does it solve? Apart from the value prop of the card, one of the biggest drivers of customer satisfaction and loyalty is interaction on the contact center. On average 20-30% of calls…
Reduce servicing costs and maintain customer satisfaction using FAQ chatbots
BFSI / Cards / Customer Service What Business problem does it solve? One of the top bottom lines of card business is the contact center and all organizations want to optimize the cost to maintain higher profitability. However, reducing costs comes…