BFSI / Cards / Collections What Business problem does it solve? Unpaid consumer debt poses a significant challenge for financial institutions, resulting in increased losses, reduced profitability, and heightened risks. Implementing a Collections Core Card can enhance financial health by improving…
Manage compliance and avert regulation-related risk using AI-driven suspicious transaction detection
BFSI / Cards / Anti Money Laundering What Business problem does it solve? Between 2022 and 2023 there was an increase of 57% towards AML-related fines imposed on financial institutions amounting to ~$6.6Bn . Money laundering poses a significant threat to…
Manage Social media Presence by automated analysis and detection of adverse content
BFSI / Cards / Customer Service What Business problem does it solve? With the rise of social media and customers’ increasing reliance on these platforms, it has become crucial for organizations to monitor customer feedback on social media. According to a…
Increase customer satisfaction & reduce cost using Customer effort score
BFSI / Cards / Customer Service What Business problem does it solve? In customer-centric organizations, customer experience is paramount as it fosters long-term revenue growth through loyalty. These organizations provide various channels, including contact centers, chat, websites, and IVR, for customers…
Increase efficiency of contact centre through call volume prediction
BFSI / Cards / Customer Service What Business problem does it solve? Contact centers are crucial for managing customer interactions and ensuring satisfactory customer service. However, they are cost-intensive operations, making the optimal management of representatives essential for profitability. Two key…
Increase long term revenue using lifetime value projections for customers
BFSI / Cards / Retention What Business problem does it solve? Engaging with customers without understanding their full potential can result in a suboptimal strategy. Businesses often make decisions based on a customer’s current revenue potential and cost, which may overlook…
Increase customer revenue proactively through AI-driven offer recommendations engine
BFSI / Cards / ECM What Business problem does it solve? Most businesses adopt a reactive approach to customer needs, responding with the best offers only when customers request them or through mass campaigns. The issue with this approach is that…
Increase accuracy of profitability predictions through offer optimization engine
BFSI / Cards / Acquisition What Business problem does it solve? Since there are multiple offers for customers, optimizing the right offer becomes crucial. There are two balancing aspects of optimization – The response of customers towards the offer & the…
Increase campaign response and revenue through Machine learning model
BFSI / Cards / Acquisition What Business problem does it solve? At the acquisition stage, organizations only have limited data on customer bureau information, and getting positive responses to offers is crucial for customer acquisition in a competitive market. However, customer…
Optimizing multi-channel cost and customer experience through Omni channel contact strategy
BFSI / Cards / Customer Service What Business problem does it solve? Many organizations have maintained call centers as their primary service channel. With the rise of digital technology, they have also introduced digital self-service options due to their lower costs…