BFSI / Cards / Retention What Business problem does it solve? Only a few customers suddenly want to close a card due to reasons that can neither be predicted nor can be actioned upon. Most customers show a gradual journey towards…
Increase customer revenue by managing customer sentiment through the contact centre
BFSI / Cards / Customer Service What Business problem does it solve? Apart from the value prop of the card, one of the biggest drivers of customer satisfaction and loyalty is interaction on the contact center. On average 20-30% of calls…
Reduce servicing costs and maintain customer satisfaction using FAQ chatbots
BFSI / Cards / Customer Service What Business problem does it solve? One of the top bottom lines of card business is the contact center and all organizations want to optimize the cost to maintain higher profitability. However, reducing costs comes…
Reduce borrower churn using advanced Machine learning models
BFSI / Loans / Retention What Business problem does it solve? Customer attrition is a major concern for loan providers and the lack of lead time to address it, compounds the problem. Since loan providers will need a customer to continue…
Reduce credit card customer churn using advanced machine-learning models
BFSI / Cards / Retention What Business problem does it solve? Attrition for credit cards is more complex than other products as customers with low/no fee products choose to silently attrite with no engagement and customers with fee products mostly choose…
Increase the profitability of acquisitions offer campaign using behavioural segmentation
BFSI / Loans / Acquisition What Business problem does it solve? Customers with good risk scores are extremely difficult to get as they have multiple offers from various loan providers and customers with bad risk scores bring the risk of NCL…
Profitable cross-sell, and up-sell with existing customers using behavioural segmentation
BFSI / Cards / Acquisition What Business problem does it solve? With overflowing offers for customers across all media, its the most difficult time in history to keep a customer engaged with relevant offers. The primary challenge for businesses today is…
Increase the profitability of new customer acquisitions by using behavioral segmentation in marketing campaigns
BFSI / Cards / Acquisition What Business problem does it solve? As the credit card business becomes more and more competitive, the primary challenge for businesses today is acquiring customers Who are attracted to the card’s value proposition so that they…
Automated cheque parsing for efficient back-office operations
BFSI / Cards / Back Office Ops What Business problem does it solve? Financial organizations are required to store information for all cheque-related transactions. This task involves manual effort in both front and back offices, which can introduce human error during…