BFSI / Loans / Back Office Ops What Business problem does it solve? Payments for loans are often done through cheque at the acquisitions stage as well as during EMI payment and closure stages. Cheques have become an important part of…
Cost Reduction Without Sacrificing Customer Satisfaction Through Intelligent Chatbots
BFSI / Insurance / Customer Service What Business problem does it solve? Insurance contact centers face a very different type of call mix compared to other businesses. It often involves the health of family members in dire situations and hence tolerance…
Reducing Costs Without Compromising Customer Satisfaction Using Intelligent Chatbots
BFSI / Loans / Customer Service What Business problem does it solve? 60-70% of calls in loan contact centers are related to inquiries about interest calculations, loan payment date or date changes, and terms-conditions-related questions. There are <20% of calls related…
Optimizing multi-channel cost and customer experience through Omni channel contact strategy
BFSI / Cards / Customer Service What Business problem does it solve? Many organizations have maintained call centers as their primary service channel. With the rise of digital technology, they have also introduced digital self-service options due to their lower costs…
Improving customer satisfaction by using advanced speech-to-text conversion
BFSI / Cards / Customer Service What Business problem does it solve? Most organizations operate contact centers to resolve customer queries and record calls for audit purposes. Contact centers have prefixed call reasons to understand the topic of calls. But most…
Predict & Optimize retention program profitability using a financial model
BFSI / Cards / Retention What Business problem does it solve? Attrition can be seen as a difficult situation for any organization when they are not fully prepared. But when organizations are well prepared, it can be a great opportunity to…
Predict & Optimize marketing program profitability using a financial model
BFSI / Cards / Existing Customer Management What Business problem does it solve? When there are multiple offers for customers, optimizing the right offer becomes crucial. There are two balancing aspects of optimization – The response of customers towards the offer…
Increase marketing campaign revenue by focused targeting through predictive ML models
BFSI / Cards / Existing Customer Management What Business problem does it solve? Responses to marketing campaigns on average vary between 2%-5%. However successful campaigns can generate a 10%-12% response rate. Various factors make campaign response above average, and one of…
Reducing acquisition cost by increasing application acceptance rate
BFSI / Cards / Acquisition What Business problem does it solve? Each month, numerous applications are rejected during prospect screening, primarily due to customer risk, high debt behavior, and incorrect information. Each rejection costs the bank in terms of resources that…
Improve customer satisfaction for the card business by reducing complaints using advanced analytics
BFSI / Cards / Customer Service What Business problem does it solve? Did you know that every complaint has a revenue or cost implication attached to it? For example a complaint of dispute not having been resolved not only has an…